Has anyone noticed how hard it is to make a dinner reservation these days? I’m not talking about getting a table. The economy’s made that easy. A little too easy if you ask me. It’s the restaurants that are making it so difficult.
Suddenly, reservationists are demanding full names, multiple phone numbers – a work and cell phone numbers – sometimes even a credit card. But that’s not the clincher. The reservationist at a restaurant I won’t name required that I call back the Friday before my Monday night reservation to confirm or cancel. Another thing I had to add to my calendar . Monday morning wasn’t sufficient, never mind that I was making a reservation in the first place. I not only have to think of fake names and phone
numbers. I have to remember to confirm it the day before.
Another reservationist demanded an email address to send a confirmation. How about we start with a drink and if that goes well, I’ll commit to forking over my email for updates and solicitations? Making reservations is practically becoming a full-time job.
Or what about restaurants without reservationists? I can’t possibly commit to being at my keyboard at 8:59 a.m. to fight for a reservation in an email system a month later. After all that, three reservationists couldn’t find my reservation in the computer system this week. “Do you know who you spoke to?” Great, another thing I have to remember to do. Seriously, it’s exhausting.